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Operational IT Lead (m/f/d)

  • iris-GmbH
  • Manager First Level
  • IT
  • 77,000 - 82,000
Operational IT Lead (m/f/d), 1. image

About iris-GmbH infrared & intelligent sensors

Out of passion for people and technology, we at iris-GmbH infrared & intelligent sensors are shaping the world of mobility to be sustainable, attractive, and safe.
Rooted in Berlin, we have been developing and producing high-tech components and systems for automatic passenger counting and video security in public transport since 1991. With these, we harness the power of data to efficiently organize public transport worldwide and contribute to a comfortable and safe travel experience for every passenger.

Take the next step in your career with us.
For our main location in Berlin, we are currently looking for a Operational IT Lead (m/f/d).

Your Impact

  • You manage day-to-day IT operations within your area of responsibility, ensuring that work is reliably planned, prioritized, and completed within a timeframe of days and weeks.
  • You translate the objectives and strategic guidelines of the overall IT leadership into clear operational priorities and ensure consistent alignment across the areas assigned to you.
  • You make operational decisions, manage interconnected work packages, and ensure effective follow-up without getting lost in micromanagement.
  • You plan the allocation of capacity and expertise, address bottlenecks, and identify additional skills and resource requirements at an early stage.
  • You provide both functional and disciplinary leadership to the assigned department heads and teams, while continuously developing leadership capabilities, role clarity, and ways of working.
  • You coordinate collaboration and dependencies across IT functions and involve the relevant stakeholders and decision-makers in cross-functional topics.
  • You ensure reliable service, communication, and escalation processes. In the event of significant incidents, you coordinate the response, ensure transparent communication, and make sure that lessons learned and improvement measures are implemented sustainably.
  • You monitor the KPIs of the assigned areas, define overarching operational KPIs, and agree on concrete improvement measures with the respective department heads.

Your Expertise

  • You have completed vocational training or a degree in IT, or hold a comparable qualification combined with relevant professional experience.
  • You have at least three years of leadership experience and have led teams of at least three employees, functionally and/or disciplinarily.
  • You have several years of experience in IT operations and in managing service or support organizations.
  • You have a strong understanding of IT service processes, ticket-based workflows, resource planning, escalation management, and service communication.
  • You are able to set clear priorities, make sound decisions under time pressure, and communicate them transparently.
  • You identify risks, bottlenecks, and dependencies early and address them independently and with a solution-oriented mindset.
  • You have solid technical experience and a strong practical understanding of IT architectures, operating models, tools, and typical incident scenarios.
  • You lead with clarity and accountability, develop employees and managers, and align different IT functions around shared goals.

Our Benefits

  • Open, innovative culture with flat hierarchies
  • Agile and international team that truly welcomes you
  • Competitive pay plus Deutschlandticket subsidy
  • 30 vacation days + 5 flexi-days for extra time off
  • Hybrid work: up to 3 home office days per week
  • Ongoing learning and conference opportunities
  • Fun team events – from summer parties to Thirsty Thursday
  • Shape the future of a growing Berlin-based company

 

Your journey to joining our team

  • Application Review – You’ll receive an automatic confirmation immediately. Our HR manager reviews your application and contacts you personally.
  • Interviews
    • Initial HR Call – A short, ~30-minute online conversation to get to know each other.
    • Technical Interview – Online meeting with the relevant department to discuss your skills and experience.
  • On-Site Meeting & Final Decision – Visit our office in Berlin: meet the team and your future manager and get a tour. Final feedback and a possible offer will follow after careful consideration.

 

  • Johanna
  • Employees